Reimagining home and business security with Link+, a platform designed to modernize a long-established industry through accessibility, adaptability, and trust. Link+ brings together traditional security standards with modern design practices to create a secure, intuitive app that feels scalable, approachable, and progressive.
Vision
With Link+, my goal was not to change, but improve how people interact with security systems and expand the capabilities. Rather than treating industry constraints as roadblocks, I saw them as opportunities to innovate responsibly. This app was recreated with inclusivity and adaptability at the forefront. Link+ was designed around a vision of making security simple, modern, and flexible. Using native iOS and Android UI patterns, the app feels natural on any device. Offering advanced features like DIY setup, solar integration, and automation support- It’s it’s a responsive system that adapts to evolving user needs, whether that means serving homeowners, renters, or businesses.
Mapping
Identifying Unique Challenges
The security industry presented specific challenges:
Account Retention: Users often dropped off after initial setup.
Industry Standards: Strict protocols limited flexibility.
Expanding Audience: The rise of DIY security introduced younger, renter-friendly markets.
Data Utilization: Security systems generated huge amounts of data that were historically underused.
Accessibility Needs: Security had to serve all users, including those with hearing or vision impairments.
Resolving Complex Problems
To meet these challenges, we built solutions directly into the platform:
Retention Tools: Introduced in-app feedback and analytics tracking, giving visibility into real world performance and helping the team respond quickly to bugs or friction points.
Modern Features: Supported DIY setup, video only plans, and expanded automation options making the app more appealing to new demographics.
Data Insights: Leveraged user activity data to suggest personalized actions, like arming reminders or alerts for unusual patterns.
Security Enhancements: Rolled out two-factor authentication to strengthen trust.
Accessibility: Modernized the interface by improving accessibility with flashing alerts, vibration feedback, seamless text scaling and higher contrast components and typography.
Meeting User Needs
For Homeowners & Renters: A Trustworthy, DIY friendly, and flexible security solution.
For Dealers: A modern, user-friendly product that reduces turnover, support calls and drives adoption.
For Both: A secure app that balances ease of use with advanced features.
Detailed Pages and Features
Setup Flows: DIY installation, solar, video only plans, and automation integrations.
Profiles: Admins manage system users, can plan and schedule guest access.
Data Insights: Personalized suggestions based on system activity.
Accessibility Layer: Vibration alerts, flashing notifications, and scalable typography.
Feedback Tools: In-app reporting and analytics for continuous improvement.
Accessibility and Optimization
At the core of Link+ is user-centered design. The interface was built to be clean, responsive, and purposeful. Accessibility was prioritized from the start, supporting adaptive alerts and navigation specifically for Deaf, Hard of Hearing, and Visually Impaired users. Link+ is serving as one of the top rated accessible security solutions.
Conclusion
Link+ proves that even long established industries can evolve through thoughtful design. By modernizing the feature set, leveraging data, and prioritizing accessibility, the app created stronger retention, happier users, and more opportunities for growth in areas like solar energy and home automation.
